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FAQs (Frequently Asked Questions)

Why don't you carry the (thing I want)?

Send an email to admin@gottasoul.com and we'll look into it.  We are adding new products constantly, and would love to fulfill all your shop needs!

I have a large order, can you accommodate me?

Yes!  We regularly ship freight and handle bulk orders daily.  Send an email to sales@gottasoul.com with your phone number and we'll work with you to fulfill your requirements.

How can I change my shipping address?

By default, the last used shipping address will be saved into your account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

How can I track my orders?

After logging into your account, the status of your checkout history can be found under Order History. Once shipped, a tracking number will be emailed to you, and you can click on the link on the email to track the order directly.

What payment methods are available?

We only accept Credit/Debit cards and Paypal payments.

I don't have a Paypal account, how can I use Paypal?

Yes, you CAN use Paypal without having to sign up for an account. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a Paypal account, all you need is any Debit/Credit card that is supported by Paypal.

By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.

For more details, click hereto see how Paypal works for you.