At GottaSoul your satisfaction is our number one priority. We are committed to providing the best products at the best prices, paired with unmatched customer service. If you are not fully satisfied with your purchase from www.GottaSoul.com we provide a 30 day money back guarantee or exchange. If for any reason you are dissatisfied, please contact the GottaSoul Customer Support Team. Our Team will work with you to determine how we can best meet your needs.
Please note that any purchases made from any third party retailer are handled on a case by case basis. Please reach out to the GottaSoul for additional support, and we will work with you along with the retailer to guarantee your satisfaction.
If you are dissatisfied for any reason, please contact the GottaSoul Team at sales@GottaSoul.com to initiate the return process. You will need to provide purchase receipt and/or purchase confirmation number for proof of purchase.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
MAILING IN RETURN
Returns should be sent to:
2102 Via Pecana
San Clemente, CA 92673
Include your receipt, email, and a daytime telephone number so we can keep you informed of your refund status.
You will be contacted by a GottaSoul member upon receipt of your return. Refunds may take up to 7 business days to process. Purchases made at third party retailers are handled on an individual basis.
Unfortunately, we are unable to provide return shipping labels for customers outside the United States. If you have a problem with a product, please contact our GottaSoul Team. We're here to help!
Orders for in-stock merchandise will be shipped within 48 hours for delivery 2-4 business days after the order is placed, depending on your location. A physical street address and a phone number are required for all shipments.
*All returns are subject to approval and it is the sole discretion of GottaSoul to determine if a return qualifies for a refund or exchange.
There are certain situations where only partial refunds are granted (if applicable)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@GottaSoul.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@GottaSoul.com and send your item to: GottaSoul, 2102 Via Pecana, San Clemente, CA 92673
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: GottaSoul, 2102 Via Pecana, San Clemente, CA 92673
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.